The LeighDeux team wants you to be completely satisfied with your order. If you are not smiling from ear to ear with your awesome LeighDeux order, returns can be made by shipping your item(s) back to our warehouse within 14 days of your order. We have created this return process to make your experience as easy as possible and ask that your returns are handled as we describe.
We will exchange or give you credit for any item that is in new condition and in original packaging, unused, and unwashed. All custom orders (personalized or monogrammed merchandise) cannot be returned for a refund or exchange. Full price merchandise may be returned within 14 days from your invoice date if accompanied by the original packing slip or order number. Your credit card account will be credited the appropriate amount upon processing of the returned item(s).
It helps us process your return or exchange faster if you use the original shipping box and packing materials when shipping products back to us. Once we receive your return, please allow up to 14 business days for processing and 1-2 billing cycles for your credits to appear on your statement. Once your return has been processed, you will receive an email confirmation. Please contact LeighDeux customer service at firstname.lastname@example.org to notify us of your return. You have several options to make your return:
A) We can issue you a Return/Exchange form and a printable return label via email. You will need to drop off your package at a nearby Fed Ex location;
B) We can create a Fed Ex Call Tag and schedule a pick up at your home. You will receive a confirmation statement from Fed Ex and they will create a label upon arrival. Please note return shipping is billed at the customer’s expense and will be charged to your credit card;
C) You can ship it back to us on your own. If you choose this option, please pack the merchandise in its original packaging and send it to:
You will receive a return confirmation email once we receive your package (allow up to 14 days for in-house processing). Please keep your shipping receipt number for reference and tracking. NOTE: A restocking fee of 20% of the cost of the returned item applies to your order.
A credit for the value of the returned merchandise, less the restocking fee and shipping will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
NOTE: When paying for return/exchange postage yourself, we suggest you insure the package and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.
Exchange Due to a Manufacturer’s Defect or Incorrect Shipment: We strive to maintain the highest level of product quality and accurate shipments. However, if your order is found to be defective or incorrect, please return the item using our postage-paid return label, and we will gladly send you a new item free of any shipping charges. (Exchanges for defective merchandise must be exchanged for the same size, color, and style as the defective item.)
All Other Exchanges: If you are exchanging an item for something different than what was ordered, please indicate your preferred item on the merchandise return/exchange form that we emailed you. Return shipping for exchanges will be billed to your credit card once the exchange has been shipped. A restocking fee of 10% of the cost of the exchanged item applies to your order.